Onsite Network Support – Emergency

How It Works

1. This service is purchased.  Confirmation will be received by customer.
2. Shortly after, a ticket will be generated and received from our support desk via email to your email on this account.
3. An engineer will be assigned to this ticket and this will be where any interaction/communications will take place.  Live chat via our website is also available whereby you need on provide the ticket # assigned to your case for more urgent cases.
4. Our technician will work with you until the reported issue has been resolved.  With remote access, sit back and relax whilst our engineers resolve the issue for you.
5. Upon resolution, ticket will be closed thus completing your request.